Employee Assistance Program (EAP)
Welcome to the Mississippi Department of Human Services Employee Assistance Program (EAP) and Work-Life Services! These confidential services are offered free of charge to you and your household members as part of your employee benefits.
About Orientation Page
This EAP Orientation Page is designed to help you navigate your EAP benefits. With so many services available, it can be easy to feel overwhelmed or unsure where to start. This page allows you to:
- View the orientation video to learn about your available services
- Access the member website to use LiveConnect, register for seminars, and watch on-demand videos
- Download program flyers and resources
- Watch short vignettes that show how to download legal forms, view newsletters, and set up your Balancy app
- Call the 24/7 toll-free helpline at 866-212-6096 to schedule counseling services or request work-life support
Getting Started with NEAP
Orientation Video
Call 866-212-6096
Member Website
*No registration required – enter “MDHS” for Username*
This program offers you and your family a variety of services to improve mental health and alleviate life stresses, ranging from counseling sessions and wellness resources to legal and financial consultation, and more. Rest assured these are confidential services that are HIPAA compliant.
Below Is An Overview Of The Services Available Through Your EAP
One Page EAP Flyer – Click Here
Ten (10) Counseling Sessions Per Year
Set Up Your Counseling Session
Call our confidential client intake line at…
866-212-6096
After a brief assessment of your needs, we’ll help you connect with the service provider of your choice.
Schedule your visit with a provider virtually or in-person.
We’ll always check back with you to make sure you are satisfied.
When we are no longer able to change
a situation, we are challenged to
change ourselves.
Viktor Frankl
Counseling Overview
Professional counselors provide confidential counseling services to you and your eligible household family members for a wide range of concerns. Counseling services are available for individuals, couples, and families.
Your EAP experience begins with an initial assessment, which typically takes about one hour and may be conducted in person or via teletherapy. Following the assessment, the counselor may begin short-term counseling services or, if your needs require a different level or type of care, provide a referral to another qualified service provider.
EAP counseling is designed to address brief, solution-focused needs rather than long-term treatment. If a referral is recommended, the EAP counselor will assist you in identifying appropriate resources and will work to locate services that are either covered by your healthcare plan or available at an affordable cost.
Aware
Our unique mindfulness program, known as Aware, offers an alternative and holistic approach to supporting participants who are dealing with life-related stress, pain, and challenges in maintaining focus and concentration. It’s also designed for individuals seeking to enhance their awareness and commitment to intentional living.
Balancy App
Balancy is a NEAP smartphone app designed to help users easily access their Employee Assistance Program (EAP) and wellness benefits. Through Balancy, users can connect with counselors by phone, video, or instant message, and also access a variety of self-help tools and wellness resources, all in one convenient platform.
Computerized Cognitive Behavioral Therapy (cCBT)
cCBT is our case manager-assisted self-help program designed to assist individuals dealing with mild to moderate anxiety, stress, and depression. This online program offers a comprehensive approach by providing education, suggesting techniques, and offering tasks specifically tailored to guide participants toward positive therapeutic outcomes.
Couch Time Check-In
Couch Time Check-Ins are annual or biannual preventive mental health check-ups where you have the opportunity to discuss your emotional state in a safe, confidential environment.
Critical Incident Stress Debriefing (CISD)
A critical incident is any unexpected event that produces intense emotional reactions that could interfere with work performance, such as the sudden death of an employee, shooting, accidents, robberies, or natural disasters.
Financial Assistance
The service covers topics such as money. management/budgeting, debt, credit, home purchase, student loan counseling, and bankruptcy and foreclosure prevention. The financial specialists are also qualified to provide information and educational tips on preventing ID theft and/or how to proceed when ID theft is suspected.
Legal Assistance
NEAP contracts with a nationwide network of attorneys to provide consultation to employees regarding their legal concerns.
Callers can obtain support for any legal matter, with the exception of those involving disputes or actions between an employee/dependent and their employer or for business issues.
Life Coaching
Our Certified Telephonic Coaches are dedicated partners who engage participants in a thought-provoking and creative process to help them navigate life transitions and unlock their full personal and professional potential. This coaching program covers a wide range of areas, including career development, performance enhancement, mentoring, work-life balance skills, managing change and transitions, stress management, and time management skills.
Member Website & Online Training Vault
Our employee portal complements the telephonic and face-to-face services available through the Employee Support Program. Available in 27 dialects, the portal offers content and resources across the following categories: Parenting, Aging, Balancing, Thriving, Working, and Living. Employees also have access to downloadable legal forms, on-demand training, and LiveConnect, which allows users to chat with a professional for additional support.
Menopause Support in the Workplace
We often hear that we are what we eat, because food choices directly influence mood, health, and energy. Still, eating well can feel difficult when busy schedules and family responsibilities compete for attention. That’s where our Nutritional Wellness Services come in, providing personalized guidance, practical strategies, and ongoing support to help you build balanced habits and confidently reach your nutrition goals with clarity and ease.
Nutritional Wellness Program
We often hear that we are what we eat, because food choices directly influence mood, health, and energy. Still, eating well can feel difficult when busy schedules and family responsibilities compete for attention. That’s where our Nutritional Wellness Services come in, providing personalized guidance, practical strategies, and ongoing support to help you build balanced habits and confidently reach your nutrition goals with clarity and ease.
Secure the Wheel
At NEAP, we want employees and their families to feel supported during difficult moments, including emotional distress. We understand there are times when driving may not feel safe, such as after receiving upsetting news about a loved one. To protect your well-being, NEAP allows you or an eligible dependent to use a taxi or rideshare service and receive reimbursement for up to $50 when needed.
Wellness Training
We offer monthly and quarterly live webinar trainings. Each training provides psychoeducation to help you understand the science of stress and other emotions that impact work performance and mental well-being. Each training is recorded and available for replay. We also offer onsite training to directly support your team.
Work-Life Services
Our Work-Life Services offer consultations, educational resources, and at least three confirmed local referrals to support everyday needs. Topics include child and pet care, adoption, special needs, elder and dependent care, housing, relocation, travel, education, health and wellness, household support, and emergency services. We handle the research so you can save time, providing practical guidance to help you balance work, family, and life.
24/7 Counseling Support
Help from an EAP counselor is available 24/7. We understand that during emotionally challenging moments, speaking with someone can provide relief and clarity. Calls are answered by a master’s-level counselor who provides immediate support and helps schedule telephonic, teletherapy, or in-person counseling for short-term needs.