Texas Education Agency
(TEA)
Employee Assistance Program (EAP)
Welcome to the Texas Education Agency (TEA) Employee Assistance Program (EAP).
This service has been provided to you and your dependents by your agency.
Or Sign-In To Get Started
Enter your company code TEA to access your online services.
Call 1-866-212-6096
This program offers you and your family a variety of services to improve mental health and alleviate life stresses, ranging from counseling sessions and wellness resources to legal and financial consultation, and more. Rest assured these are confidential services that are HIPAA compliant.
Below Is An Overview Of The Services Available Through Your EAP
Getting Started
Call our confidential client intake line at 1-866-212-6096
After a brief assessment of your needs, we’ll help you connect with the provider of your choice (counselor, financial advisor, legal advisor, etc)
Schedule your visit with a provider
We’ll always check back with you to make sure you are satisfied
When we are no longer able to change
a situation, we are challenged to
change ourselves.
Viktor Frankl
Counseling Overview
Professional counselors will provide counseling to you and your dependents regarding a wide variety of issues of concern. Counseling sessions are available to individuals, couples, and families.
The EAP Counselor will conduct an initial assessment with you. This process takes approximately one hour and can be done face to face or via teletherapy. Once your assessment is complete, the counselor will either begin counseling services with you or may refer you to a different service provider if the issues you present need a different type of service. EAP services are typically for brief counseling needs, not long-term treatment. If a referral is recommended, the EAP Counselor will assist you in identifying the most appropriate resource(s). We will work to identify services that are either covered by your healthcare plan or are affordable to you.
Teletherapy And Face-To-Face Counseling
We offer teletherapy and face-to-face counseling for a range of common short-term counseling needs including family issues, marital problems, depression, anxiety, stress, grief, child and adolescents problem, and drug/alcohol abuse.
For work-related issues, we offer counseling for job performance problems, attendance issues, and interpersonal problems you may be experiencing with co-workers or supervisors.
Couch Time Check-In
Couch Time Check-Ins are annual or biannual preventive mental health check-ups where you have the opportunity to discuss your emotional state in a safe, confidential environment.
During the appointment, a mental health professional will speak with you about a wide variety of issues, including anxiety, depression, marital discord, burnout, stress level, and job satisfaction. Even if you do not feel distressed, you can use your Couch Time Check-in as a preventive measure. This service is a part of the yearly number of EAP counseling visits allotted to you and your family members.
Secure The Wheel
NEAP cares about your employees and how their decisions can impact your company and their families. NEAP will reimburse EAP participants for cab fare (rideshare of their choice) in the event they are unable to operate their vehicle. Impairment to drive could be related to alcohol, substance, or severe emotional condition. This program is only available to employees and family members. The service is available once per year per participant, with a maximum reimbursement of $40. (The following pay items are not reimbursable: tips, fees, or surcharges).
Employee Portal And Online Training Vault
Our employee portal complements the telephonic and face-to-face services available through the employee support program. Available in 27 dialects, each version includes culturally appropriate content arranged in the following categories: Parenting, Aging, Balancing, Thriving, Working, Living, and International.
Site Features Include:
- Customizable layout and content options
- LiveCONNECT – instant messaging for access to NEAP’s service delivery staff
- 7 content divisions: Parenting, Aging, Balancing, Thriving, Living, Working, and International
- Searchable databases for child care providers, elder care and related services, adoption resources, Certified Financial Planners, pet sitting, and colleges, and volunteer opportunities
- 40 financial calculators
- News for You updated monthly, an announcement area featuring regular monthly posts as well as information to address timely or urgent news
- Savings Center: a discount shopping program offering employees up to 25% discounts on name-brand goods and services
- Relocation Center: an interactive program that allows users to preview communities across the United States, providing vital statistics and a comparison feature
- More than 100 ready-to-use legal forms provided by Nolo
Employees can also use the “Contact a Counselor” feature to send an email requesting a call back from a counselor. The site offers LiveCONNECT instant messaging with counselors or work-life specialists; the tool is powered by our Real Messaging Service (RMS), which features simultaneous translation in over 100 languages.
Aware
Our unique mindfulness program, Aware, is an alternative modality of support for participants experiencing life stress, pain, and challenges with focus and concentration, as well as individuals who want to increase their awareness of and commitment to intentional living.
With a personalized approach to applying mindful practices to life, Aware teaches participants how to be engaged, diminish distractions, and counteract stress. The program cultivates focused and resilient employees, who are more engaged and productive in the workplace.
Through six weekly sessions, specially trained health and wellness professionals provide one-on-one support and supply electronic resources for self-guided individual practice. Assessments conducted at the start of the program and upon completion provide measurable outcomes to demonstrate personal progress.
Computerized Cognitive Behavioral Therapy (cCBT)
In My Hands is our case manager-assisted self-help program that addresses mild to moderate anxiety, stress, and depression. The online program educates users and suggests techniques and tasks designed to guide participant progress for positive therapeutic outcomes. Several modules are available, including Introduction to CBT; Self-Esteem and Thinking Styles; Low Mood and Depression; Stress and Anxiety; and Coping and Resilience.
The self-paced program encourages participants to interact with the application weekly and to monitor their own perception of how they are functioning in terms of personal wellbeing, close family relationships, work, and social roles. The course is comprised of seven online CBT sessions and includes email and/or telephone support from qualified counselors.
Participants who engage in cCBT have unlimited access to the program for six months and may complete the sessions as many times as desired within that period. A cCBT case manager follows up with participants to ensure the program is addressing their needs, answer any queries, and review progress toward their goal. Users can also contact a case manager at any time to discuss their progress.
Work-Life Services
Our work-life services include consultation, educational information, and local provider information to cover a range of topics including but not limited to:
Child Care
Household Services
Adoption
Pet Care
Special Needs
Travel
Education
Moving/Relocation
Elder/Dependant Adult Care
Housing
Health And wellness
Emergency Services
When a member contacts the service, we conduct an assessment to understand the support required. Once this information is collected, a work-life specialist contacts providers in the local area to screen them against the requested criteria. Within three business days, the member is emailed three to five confirmed, matched contact information for providers/services who are licensed and registered with the appropriate bodies relevant to their line of work (where applicable). Appropriate educational materials such as tip sheets, checklists, and handbooks are also included with the information.
iConnectYou
iConnectYou is a NEAP smartphone app that allows users to engage with their benefits via phone, video, instant messaging, or SMS text. The app not only allows users to initiate contact with the program but can also be used to deliver structured telephone or video counseling. Self-help informational resources are also available.
iConnectYou is available in any country that has a Google Play or App Store which provides apps for smartphones. Users are provided a code to access the tool’s full capabilities.
LEGAL ASSISTANCE
NEAP contracts with a nationwide network of attorneys to provide consultation to employees regarding their legal concerns.
Callers can obtain support for any legal matter, with the exception of those involving disputes or actions between an employee/dependent and their employer or for business issues.
Legal support includes two service options:
Telephonic Advice
Local Attorney
In both options, employees receive a free 30-minute consultation with an attorney. With the local attorney option, in many instances, employees receive a 25% discount on attorneys’ hourly fees if additional assistance is retained by the member directly.
FINANCIAL ASSISTANCE
Employees requiring financial services begin by completing a telephonic intake with a financial consultant and presenting his or her issue(s).
In many cases, the consultant can provide issue resolution assistance on the spot. If, after speaking with a financial consultant, issue resolution requires additional preparation, planning, or more specialized financial assistance, the financial consultant offers an appointment with one of our qualified financial counselors for a detailed telephonic consultation.
The service covers topics such as money management/budgeting, debt, credit, home purchase, student loan counseling, and bankruptcy and foreclosure prevention. The financial specialists are also qualified to provide information and educational tips on preventing ID theft and/or how to proceed when ID theft is suspected.
Critical Incident Stress Debriefing (CISD)
A critical incident is any unexpected event that produces intense emotional reactions that could interfere with work performance, such as the sudden death of an employee, shooting, accidents, robberies, or natural disasters.
When a critical or traumatic event occurs, Neely EAP will provide on-site or virtual support within 24 hours to the employee(s) who are affected (directly or indirectly) by the event.
Wellness Training
We can also facilitate onsite (virtual) mental health and wellness training to support employees and management. Training encompasses a variety of topics that includes anxiety, depression, parenting, stress management, trauma, and crisis management during a pandemic.
Toll-Free 24-Hour Telephone Line
We understand that issues don’t wait for the right time and right place, and that’s why you will always have access to a confidential 24-hour telephone line. Our specialist will get you connected to emergency services, create an initial intake for counseling services, and answer questions about services.
Still Have Questions?